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APIOps Cycles
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Customer Journey Canvas

Map customer journeys to identify needs and pain points, enhancing API design and user experience.

Outcomes

Section titled “Outcomes”
  • Improved customer understanding

How it works

Section titled “How it works”

Customer Journey Canvas

SVG | PNG | JSON

Steps

Section titled “Steps”
  1. Define customer persona
  2. Identify triggers for the journey
  3. Describe the journey’s end
  4. Map journey steps with inputs/outputs
  5. Identify customer pains
  6. Summarize customer gains
  7. Define necessary inputs and resulting outputs
  8. Define API interactions for each step