Service Agreements
Establish service agreements that define expectations, service levels, and responsibilities for API providers and consumers.
Outcomes
Section titled “Outcomes”- Clear service agreements defined for each API
Why it matters
Section titled “Why it matters”Service agreements are essential for ensuring clarity and alignment between API providers and consumers. This station provides guidelines for creating service agreements that outline expectations, service levels, and responsibilities, reducing misunderstandings and disputes.
How it works
Section titled “How it works”- Define service agreements that outline the expectations, service levels, and responsibilities for each API. Service Agreement Template A customizable agreement format that defines expectations, SLAs, responsibilities, and access terms for API consumption.
- Use standardized formats to create machine-readable service agreements that are easy to share and validate. Service Agreement Template A customizable agreement format that defines expectations, SLAs, responsibilities, and access terms for API consumption.
- Ensure service agreements are reviewed and approved by stakeholders to ensure alignment and clarity. Service Agreement Template A customizable agreement format that defines expectations, SLAs, responsibilities, and access terms for API consumption.
Apply in your work
Section titled “Apply in your work”Provide service agreement templates, standardized formats, and review processes. Ensure teams create clear and well-defined service agreements that outline expectations, service levels, and responsibilities for API providers and consumers.